1d ago
Call Center Customer Service Agent
Madison, WI
$50k-$70k / year
full-timejunior
๐ Tech Stack
๐ผ About This Role
You'll process leads for home remodeling teams by verifying homeowner info and scheduling appointments. Your work directly fuels a fast-growing company that promotes from within. Enjoy uncapped bonuses and a brand-new call center workspace.
๐ฏ What You'll Do
- Manage appointments from face-to-face sources in CRM
- Document all call attempts with dispositions and notes
- Handle inbound and outbound calls to verify leads
- Participate in contests and achieve personal/team goals
๐ Requirements
- Strong communication skills and outgoing personality
- Motivated, competitive, goal-driven energy
- Professional presence and team-first mindset
- Reliability in attendance and performance
โจ Nice to Have
- Comfort navigating technology and computer applications
- Multitasking and prioritization skills
- Call center experience (not required)
๐ Benefits & Perks
- ๐ฅ Medical, dental, vision, life, disability insurance
- ๐ถ Paid parental leave
- ๐ฐ 401(k) retirement savings program
- ๐๏ธ Generous PTO + paid holidays
- ๐ Team events, incentives, celebrations
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Interviewยท 1 hour
- 3Offerยท 1 day
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