Description

As a Health Guide, you will provide concierge-level support to members via phone, chat, text, and email. You'll help them find high-quality care providers, understand their benefits, resolve billing issues, and coordinate appointments, making healthcare less confusing and frustrating.

Requirements

• Strong organizational skills
• Customer-centric orientation
• Strong verbal and written communication skills
• High degree of empathy
• Strong critical thinking and problem solving skills

Responsibilities

• Deliver healthcare navigation concierge service via phone, chat, text, and email
• Source high-quality care providers based on member needs and preferences
• Answer benefit questions and explain member financial responsibility
• Support members with healthcare billing questions and issue resolution
• Coordinate care by scheduling appointments and arranging ancillary support services