🛠 Tech Stack

💼 About This Role

You'll join the Customer Care team at Kogan.com, an iconic ASX-listed eCommerce business. You'll resolve escalated queries and drive positive customer experiences. You'll work in a dynamic, fast-paced environment with ownership and autonomy.

🎯 What You'll Do

• Resolve escalated customer queries via Salesforce, SAP, and phone
• Process refunds, credits, and replacements accurately
• Liaise with freight carriers for timely delivery
• Collaborate with internal teams to improve customer experience

📋 Requirements

• Customer-centric mindset
• Effective communication via phone and email
• Tech-savvy with cloud-based tools
• Attention to detail in high-volume tasks

✨ Nice to Have

• University degree preferred
• Experience in eCommerce or tech industry

🎁 Benefits & Perks

• 📦 Complimentary Kogan First Membership
• 💰 Team exclusive discounts
• 🏥 Health & Wellness program
• 📚 Learning & Development
• 🎉 Company events and celebrations