🛠 Tech Stack

💼 About This Role

You'll provide Tier II support for corporate desktop/laptop infrastructure, handling hardware/software troubleshooting, system upgrades, and VPN connectivity. You'll be the go-to IT contact for a local office while collaborating with global teams. This role offers the chance to work with modern tools like Autopilot, SCCM, and ServiceNow.

🎯 What You'll Do

• Provide Tier II support for desktop/laptop hardware and software
• Manage user rights and security settings at the desktop level
• Support VPN connectivity for remote users
• Assist with backup technologies and anti-virus solutions

📋 Requirements

• 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless
• Experience meeting IT needs of a local office including new hires and level II troubleshooting
• Excellent customer service skills
• Ability to work independently and with remote teams

✨ Nice to Have

• Degree in Computer Science or Information Technology
• CompTIA A+ or MCP certifications
• ServiceNow (SNOW) experience

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Competitive salary

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1HR phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min