🛠 Tech Stack

💼 About This Role

You'll provide first-line technical support to colleagues across the business through phone, email, chat, and desk-side assistance. You'll troubleshoot issues and manage support requests using FreshService to ensure seamless technology experiences. This entry-level role offers growth in a collaborative global environment.

🎯 What You'll Do

• Provide omni-channel support via phone, email, chat, remote, and desk-side.
• Diagnose and resolve technical issues using FreshService call logging.
• Manage personal and global queue to meet SLA targets.
• Escalate unresolved support queries to appropriate IT teams.

📋 Requirements

• Proven ability to provide excellent customer service in a high-volume environment.
• Good working knowledge of Windows 11 and Mac OSX.
• Good working knowledge of Google Workspace and Active Directory.
• Proven ability to troubleshoot and resolve end user incidents.

✨ Nice to Have

• ITIL Foundation Certificate qualification.
• Accredited support qualifications.

🎁 Benefits & Perks

• 🏖️ Hybrid work arrangement
• 📚 Growth opportunities in global environment
• 💡 Collaborative culture with diverse experts
• 🏥 Wellbeing support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min

[email protected]