Tech Stack

Description

You will engage with customers over the phone, solving problems and building lasting relationships. Represent BRUNT by ensuring customer needs are understood and expectations exceeded while meeting performance metrics.

Requirements

• Experience in customer service role (retail, call-center, or remote)
• Proven ability to drive amazing customer experiences
• Strong written and verbal communication skills
• Technical proficiency with Shopify, Loop, Aircall, and Gorgias
• Flexibility to work evenings and weekends as needed

Responsibilities

• Engage with customers on phone, averaging 10 calls per hour
• Meet or exceed department SLAs (90% CSAT, 24hr response time)
• Improve customer support policies and procedures
• Become product expert in BRUNT's entire product portfolio
• Track customer feedback trends and share insights with organization