💼 About This Role

You'll drive retention and growth for strategic APAC customers in a fast-growing crypto compliance company. Your core impact is ensuring customers see measurable value from Elliptic's solutions. This role combines business strategy, product depth, and relationship management in an emerging market.

🎯 What You'll Do

• Own health, retention, and expansion pipeline across mid-market portfolio
• Serve as strategic point of contact for in-region customers
• Lead renewal cycles end-to-end with accurate forecasting
• Run strategic business reviews demonstrating ROI

📋 Requirements

• Proven experience in Customer Success, Account Management, or Renewals within B2B SaaS
• Managing mid-market customers with complex workflows or integrations
• Strong understanding of retention strategies

✨ Nice to Have

• Experience in cryptocurrency or blockchain industry
• Familiarity with compliance or financial crime prevention

🎁 Benefits & Perks

• 📚 Professional development budget
• 🌐 Global team with offices in UK, USA, Singapore, Tokyo
• 🎉 Curiosity sessions and innovation culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 1 hour