🛠 Tech Stack

💼 About This Role

You'll provide on-site technical support for a mixed-OS environment (80% Mac, 20% Windows) at our HQ. You'll own Tier-1 tickets, setup hardware, and assist with meeting support. This entry-level contract role offers hands-on IT experience in a dynamic company.

🎯 What You'll Do

• Provide on-site and remote end-user support for Mac and Windows systems.
• Monitor and route IT tickets, resolving Tier-1 hardware and software issues.
• Build and image new laptops and peripherals, upgrade legacy hardware.
• Manage shipping/receiving of IT hardware and maintain inventory accuracy.
• Assist with setup and support of company web conferencing meetings.

📋 Requirements

• Bachelor's degree or equivalent experience.
• Foundational knowledge of Mac OS X and Windows 11.
• Experience with Google Workspace/Google Apps for Business.
• Basic understanding of TCP/IP networking and PoE devices.

✨ Nice to Have

• Familiarity with JAMF (Mac) and MS Intune (Windows).
• Experience with desktop/laptop hardware and peripherals.
• Strong communication and customer service skills.

🎁 Benefits & Perks

• 🕒 Part-time schedule (approx. 20 hours per week)
• 💻 Hands-on IT experience at a leading tech company
• 📝 Opportunity to document and improve support processes

🚩 Heads Up

• Mismatch between entry-level and requirement for bachelor's degree
• Part-time contract role with responsibilities listed for multiple departments