🛠 Tech Stack

💼 About This Role

You'll serve as the primary technical contact for enterprise customers using the RACC platform, troubleshooting issues and maintaining strong relationships. You'll monitor platform health and resolve customer-impacting problems using SIP logs and internal tools. This role offers hybrid work in the Chicago area with clear career growth.

🎯 What You'll Do

• Serve as primary daily technical contact for assigned customer accounts
• Build and maintain strong customer relationships through proactive outreach
• Troubleshoot call routing and platform issues using SIP logs and CDRs
• Document troubleshooting steps and operational procedures in Confluence/Jira

📋 Requirements

• 1+ year of experience in technical support or customer-facing technical role
• Bachelor's degree in related field or equivalent practical experience
• Strong analytical and troubleshooting skills
• Excellent communication skills for explaining technical concepts

✨ Nice to Have

• Experience in telecommunications, VoIP, SIP, or contact center technologies
• Familiarity with Jira, Confluence, or similar platforms
• Experience with cloud contact center platforms like Genesys or Five9

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 1 hour