💼 About This Role

You'll manage enterprise relationships for Orbital Copilot, an AI assistant for commercial real estate law. You'll act as a strategic partner to top law firms, driving renewals and expansion while helping scale the US Customer Success function. This role offers $60M Series B funding and direct impact on US market growth.

🎯 What You'll Do

• Own onboarding, adoption, renewal, and expansion for high-profile accounts
• Conduct executive-level business reviews and strategic sessions
• Proactively manage account health and identify expansion opportunities
• Develop scalable playbooks and support US CS team growth

📋 Requirements

• 5+ years in Customer Success or strategic SaaS account ownership
• Experience managing enterprise customers
• Proven ability to drive renewals and expansions
• Willingness to travel regularly across the US

✨ Nice to Have

• Experience with AI-enabled products or complex workflows
• Exposure to legal tech, commercial real estate, or law firms
• Experience building or scaling a CS function at a growing SaaS

🎁 Benefits & Perks

• 💰 Base salary $137k-$156k plus commission and OTE up to $195,938
• 🏖️ 20 days PTO per year
• 🏥 Medical, dental, vision insurance
• 📚 $1,200 professional development stipend
• 🚆 Commuter benefits with pre-tax earnings