🛠 Tech Stack

💼 About This Role

You'll ensure platform reliability for financial institution customers by triaging and resolving technical support tickets. You'll collaborate with Engineering and Product teams to drive continuous improvements.

🎯 What You'll Do

• Triage and resolve inbound technical tickets following SLAs
• Troubleshoot issues end-to-end, reproduce and document findings
• Escalate effectively to Engineering with high-quality context
• Write and maintain knowledge base articles and runbooks

📋 Requirements

• 0–2 years in a customer-facing technical role
• Strong troubleshooting fundamentals
• Strong written communication skills
• Organized and dependable with multiple tickets

✨ Nice to Have

• Experience with APIs, webhooks, and tools like Postman/curl
• Familiarity with auth concepts (SSO/SAML, OAuth/OIDC)
• Basic SQL skills or exposure to observability tools

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Medical, dental, vision
• 💰 Equity through stock options
• 🏠 Remote first workplace
• 👶 Paid parental leave

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min