1d ago

Customer Service Delivery Advocate

Eugene, OR

$41.6k-$45.8k / year

full-timemidretail

๐Ÿ’ผ About This Role

You'll deliver vehicles to customers' doors using custom car haulers and complete paperwork in our tracking system. You'll be the face of Carvana, reintroducing happiness into car buying with energetic customer service and physical vehicle handling. This role offers rapid pay growth and advancement opportunities through performance-based programs.

๐ŸŽฏ What You'll Do

  • Deliver vehicles to customers using car haulers
  • Load/unload vehicles onto the hauler
  • Complete customer paperwork and tracking notes
  • Inspect car-hauler to ensure safe driving condition

๐Ÿ“‹ Requirements

  • 2 years of customer-facing experience
  • Ability to obtain a Notary within 90 days
  • Lift/push/pull items up to 50 lbs
  • Valid driver's license with clean driving record

โœจ Nice to Have

  • Chauffeur's license (for specific states)
  • Vehicle Verifier license (CA)
  • Experience with DMV/title systems

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ 100% Company Paid Healthcare Premiums
  • ๐Ÿ“ˆ Performance-Based Compensation with 401k match
  • ๐Ÿ–๏ธ 13 days PTO first year, increasing to 20
  • ๐Ÿ“š Tuition Reimbursement or student loan repayment
  • ๐Ÿ“Š Carvana Stock grants and purchase plan

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2On-site Interviewยท 1 hour
  3. 3Offerยท 1 week

๐Ÿšฉ Heads Up

  • Role mixes customer service with physical delivery and notary tasks
  • Shifts include 7-day availability with rotating days off
  • Requires ability to obtain specific licenses within short timeframe
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