🛠 Tech Stack

💼 About This Role

You'll serve as a Bitwarden product expert, helping users through email support. You'll resolve inquiries swiftly and clearly, ensuring customer satisfaction. This role offers the chance to work remotely with a global team.

🎯 What You'll Do

• Act as subject-matter expert for Bitwarden products
• Guide and train users on features and functionality
• Resolve customer issues and anticipate future problems
• Assist with billing and account management

📋 Requirements

• Excellent spoken and written English
• Problem-solving skills to find and communicate solutions
• Previous technical position experience (e.g., SysAdmin, Support Tech)

✨ Nice to Have

• Familiarity with Bitwarden apps across platforms
• Experience with Docker, Freshdesk, or CLI

🎁 Benefits & Perks

• 💻 Remote work with global team members
• 📚 Learning and growth opportunities
• 🔒 Meaningful mission in security and open source
• 🤝 Collaborative team environment

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Screening call with Recruiting· 30 min
2. 2Interview with Senior CS Manager· 45 min
3. 3Interview with VP of Customer Success· 45 min
4. 4Interview with Chief Customer Officer· 45 min