💼 About This Role

You'll lead post-sale strategy and execution for BetterUp's largest clients, acting as the key relationship steward. You'll ensure end-to-end delivery excellence, design governance, and translate program data into compelling value stories. This IC role offers direct impact on transformational learning experiences.

🎯 What You'll Do

• Build and sustain trusted relationships with client executive stakeholders.
• Lead end-to-end delivery of the BetterUp experience for strategic clients.
• Design and run governance mechanisms for visibility and accountability.
• Drive measurement and value storytelling using participation and outcome data.

📋 Requirements

• 10+ years experience in client delivery or customer success at a B2B tech company.
• Experience leading post-sale strategy for large, complex enterprise accounts.
• Executive relationship management skills with C-level stakeholders.
• Proven ability to design and implement governance frameworks.

✨ Nice to Have

• Experience with coaching, leadership development, or HR technology.
• Background in organizational psychology or change management.
• Familiarity with SaaS delivery and cross-functional program management.

🎁 Benefits & Perks

• 🎯 Personal BetterUp Coach included for every employee.
• 📚 Development plan with a trained and coached manager.
• 🏢 Hybrid work with in-person collaboration at US hub offices.
• 💼 Work that matters in a fast-growing mission-driven company.

🚩 Heads Up

• No direct reports despite VP title, IC role may limit career progression.