💼 About This Role

You'll define the regional strategy for Customer Support across Japan and APAC, leading teams to deliver world-class customer experiences. Your core impact will be driving performance, coaching leaders, and modernizing support workflows. This role stands out for its blend of strategic architecture and hands-on operational leadership.

🎯 What You'll Do

• Define regional support strategy aligned with global goals
• Own CSAT, quality, responsiveness, and resolution metrics
• Coach team leaders and managers to build high-performing teams
• Partner with Product and Engineering to reduce customer friction

📋 Requirements

• Significant leadership experience in Customer Support or CX managing managers in high-growth tech
• Track record of modernizing support models through specialization and AI adoption
• Stakeholder mastery influencing cross-functional peers across Sales, Product, Engineering
• Multilingual communication skills (English and Japanese required)

✨ Nice to Have

• Experience in B2B SaaS support organizations
• Knowledge of AI-powered support tools

🎁 Benefits & Perks

• 🚀 Work with cutting-edge AI technology at a fast-growing company
• 🌍 Global impact with customers in 228 markets
• 📈 Career growth in a purpose-driven environment
• 🤝 Collaborative culture with trust, curiosity, and care