Description

You will lead customer success across the Americas, driving retention, expansion, and value realization for Plume's cloud-delivered services. You'll build and scale a high-performing team, establish executive relationships, and collaborate cross-functionally to maximize customer outcomes.

Requirements

• 12-15+ years in Customer Success or Account Management leadership
• Proven experience leading regional or global teams in SaaS, cloud, or telecom
• Background with service providers (ISPs, MSOs, telcos) preferred
• Exceptional executive presence and commercial acumen
• Data-driven mindset with ability to operationalize insights

Responsibilities

• Own customer retention, expansion, and value realization across the Americas
• Drive adoption of Plume's services and increase customer lifetime value
• Establish executive relationships with key customers
• Build, lead, and scale a high-performing Customer Success organization
• Partner with Sales, Product, and Support to align on renewals, upsells, and customer needs