🛠 Tech Stack

💼 About This Role

You'll provide technical support for a usage-based billing platform and serve as a key technical bridge between customers and engineering teams. You'll resolve complex integration issues, analyze system behavior, and improve product usability. This role offers strong exposure to API-driven systems and high-scale SaaS environments.

🎯 What You'll Do

• Provide hands-on technical support for API integration and usage
• Investigate and debug customer-reported issues using diagnostic tools
• Manage escalations through ticketing systems and communicate with engineering
• Develop internal tools and scripts to improve support workflows

📋 Requirements

• 2+ years of technical support engineering experience in B2B SaaS
• Strong ability to debug and triage complex software issues
• Solid understanding of APIs and ability to explain technical concepts
• Experience writing scripts using APIs and SQL

✨ Nice to Have

• Programming experience in Python, TypeScript, or Ruby
• Experience in enterprise SaaS or startup environments
• Prior experience creating technical documentation

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience
• 🌍 Remote work in a fast-growing global SaaS environment
• 🚀 Career growth opportunities within a high-scale organization
• 💡 Exposure to cutting-edge billing and cloud infrastructure technologies

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min