💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth. Your core impact will be scaling renewal processes and improving predictability at the nexus of customer experience and operational execution.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance retention and revenue.
• Build scalable renewal processes to increase efficiency and predictability.
• Lead a high-performing global renewals team, providing mentoring and development.
• Own the full renewal motion for annual and multi-year contracts.
• Deliver accurate renewal forecasts and detailed reporting.

📋 Requirements

• 7-9 years of experience in SaaS renewals, customer success, or revenue operations.
• Proven ability to lead high-volume renewal operations in a subscription-based business.
• Experience managing globally distributed teams, especially offshore.
• Strong operational excellence and analytical skills with process design ability.

✨ Nice to Have

• Experience with automation and CRM tools.
• Cross-functional communication and stakeholder engagement skills.
• Experience with technology improvements.

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote work options.
• 📈 Performance-based bonus structure and competitive salary.
• 🏥 Health insurance and wellness programs.
• 🌍 Collaborative work environment valuing diverse perspectives.
• 📚 Professional development and career growth opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min