Tech Stack

Description

You will review and process warranty claims, communicate with customers via email, collaborate with the U.S.-based team, and help improve warranty processes. This role is key to ensuring a smooth customer experience for Selkirk Sport's global customers.

Requirements

• Strong written and verbal communication skills in English
• Previous experience in customer service, warranty processing, or administrative support preferred
• Proficiency in Google Suite or Microsoft Office Suite
• High attention to detail and ability to follow procedures
• Reliable internet connection and ability to work with a U.S.-based team

Responsibilities

• Review and process warranty claim submissions
• Communicate with customers via email to gather additional details
• Collaborate with U.S.-based team for timely claim resolution
• Document claim outcomes, replacement shipments, and feedback in company systems
• Identify recurring issues in product claims and escalate findings