9h ago
Senior Specialist Client Services Project Manager
India - Pune
full-timelead Hybridsoftware
๐ Tech Stack
๐ผ About This Role
You'll lead complex enterprise implementations for NICE Actimize customers, ensuring alignment between client priorities and business objectives. Your core impact is driving service excellence and maximizing customer value from NICE solutions. You'll act as the primary interface between customers and cross-functional internal teams.
๐ฏ What You'll Do
- Lead end-to-end project delivery across full lifecycle
- Plan, create, and manage detailed project plans including budgets and risks
- Coordinate multiple concurrent projects across cross-functional teams
- Build and maintain strong client relationships with stakeholders
๐ Requirements
- 12โ15 years of overall IT industry experience
- 8+ years in senior project or program management roles
- Bachelor's or Master's degree in Computer Science, IT, Engineering, or Business Administration
- Experience with project management tools such as MS Project, JIRA, Confluence, and Power BI
โจ Nice to Have
- PMP or PRINCE2 certification
- Experience managing multiple large programs across diverse teams
- Techno-functional background in risk, compliance, AML, or financial crime domains
๐ Benefits & Perks
- ๐ข Hybrid work model: 2 days office, 3 days remote
- ๐ Growth opportunities: endless learning and career advancement
- ๐ Global company: market leader with 25,000+ clients
- ๐ค Collaborative environment: innovative and fast-paced teams
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical/Behavioral Interviewยท 60 min
๐ฉ Heads Up
- Requires 12-15 years experience but title is 'Senior Specialist', not Director or above
- Mentions flexibility for second shift or extended hours, suggesting non-standard work schedule
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