Description

You will serve as the first friendly face for community members at partner locations, performing clinical tasks such as vitals, phlebotomy, and POC testing while using Akido's AI platform to conduct guided medical investigations and documentation. Your role is to help people feel seen and supported, then guide them into ongoing care.

Requirements

• Medical Assistant certificate and current BLS.
• 1+ year MA experience.
• Phlebotomy certification.
• Proven ability to take accurate vitals and perform MA-scope clinical tasks.
• Tech fluency: Comfortable using new apps; ready to adopt Scope AI and EHR Case Management tools daily.
• Driver’s license, reliable transportation, and ability to travel across assigned partner sites.
• Strong communication skills; extroverted and comfortable approaching the public.
• Compassion professionalism working with people experiencing homelessness and/or SUD.
• Punctual, collaborative, flexible team player with strong follow-through.
• Bilingual preferred

Responsibilities

• Proactively greet and engage walk-ins/foot traffic; explain Akido services and encourage participation.
• Conduct trauma-informed screening, consent, and warm hand-offs to providers and case managers.
• Perform accurate vitals and initial intake; collect histories with AI guidance via Scope AI.
• Perform venipuncture and specimen handling per protocol; prepare samples for transport.
• Perform basic POC tests and administer vaccines/meds when ordered by a provider (within MA scope).
• Prepare and assist during clinician exams in mobile or on-site settings.
• Use Scope AI to guide interviews and structure notes; document in the EHR and case management tools with accuracy and speed.
• Support scheduling, referrals, benefits navigation hand-offs, and follow-up tasks.
• Participate in daily huddles; flag safety/quality issues; help improve site workflows with partners.
• Maintain mobile kits and supplies; ensure infection control practices across diverse settings.