💼 About This Role

You'll lead a team of Customer Success Managers to drive adoption and value realization for enterprise clients. Your core impact will be shaping customer relationships and ensuring retention and growth across a portfolio. This role offers the chance to coach CSMs as trusted advisors rather than reactive support resources.

🎯 What You'll Do

• Manage, coach, and develop a team of Customer Success Managers.
• Ensure strong execution of customer engagement across onboarding, adoption, renewals.
• Own customer health, adoption, and retention outcomes across assigned portfolio.
• Act as escalation point and sponsor for key and at-risk customers.

📋 Requirements

• 8+ years of experience in Customer Success, Consulting, or SaaS roles.
• 3+ years of experience managing customer-facing teams in enterprise environments.
• Strong understanding of customer adoption, lifecycle management, and value realization.
• Experience engaging with senior customer stakeholders.

✨ Nice to Have

• Operational discipline with a customer-first mindset.
• Ability to operate effectively in cross-functional environments.

🎁 Benefits & Perks

• 🏖️ Paid time off to recharge and spend with loved ones.
• 📚 Open mentoring program to support professional growth.
• 💰 401k with company contributions.
• 👶 Generous caregiver and parental leaves.
• 🏥 Comprehensive healthcare coverage including medical, dental, vision.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min