💼 About This Role

You'll lead a team of support staff, manage KPIs, and drive workflow improvements. You'll partner with other teams to enhance efficiencies. This role offers the chance to shape customer service operations at a health tech company.

🎯 What You'll Do

• Hire and manage a team of colleagues with performance management
• Monitor dashboards and track operational KPIs
• Lead team huddles to connect colleagues to Oscar's mission
• Identify and close gaps on operational workflows

📋 Requirements

• 2+ years in fast-paced operations or customer service
• 2+ years direct people management experience
• 2+ years using data and metrics for improvements
• Experience in LEAN practices

✨ Nice to Have

• Bachelor's degree
• Prior healthcare or insurance experience
• Advanced Google Suite or Microsoft Office

🎁 Benefits & Perks

• 🏖️ Unlimited vacation program
• 💰 Annual performance bonuses
• 🏥 Medical, dental, and vision benefits
• 👶 Paid parental leave
• 📈 401(k) plan participation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min