Tech Stack

Description

You will drive SMB customer success in China by accelerating product adoption, strengthening key relationships, and expanding usage through proactive engagement. You'll manage client portfolios, identify upselling opportunities, and collaborate cross-functionally to deliver tailored solutions.

Requirements

• Bachelor's degree with 3-5 years experience in cross-border e-commerce, account management, or business development
• Native Mandarin and strong English communication skills
• Proven ability to manage client relationships and conduct financial analysis
• Strong learning agility and data-driven mindset
• Experience with CRM systems (Salesforce preferred) and payments/banking industry a plus

Responsibilities

• Manage existing client relationships and build long-term partnerships
• Identify business opportunities and drive upselling and cross-selling
• Maintain and exceed revenue and upselling targets
• Maintain accurate CRM records of customer activities
• Develop business success stories and client case studies