🛠 Tech Stack

💼 About This Role

You'll drive strategic customer success initiatives and foster long-term relationships with clients. You'll conduct business reviews, address escalated issues, and collaborate cross-functionally to maximize satisfaction and revenue growth. This remote-first role offers high impact in a fast-growing company.

🎯 What You'll Do

• Develop and execute strategic account plans for customer success.
• Own customer onboarding, ramp, and full lifecycle including renewals.
• Identify upsell, cross-sell, and expansion opportunities.
• Conduct Quarterly Business Reviews to address challenges and advocate for new products.
• Maintain weekly updates on customer stories, opportunities, and churn risks.

📋 Requirements

• Proven success in customer success or account management.
• Effectiveness in strategic account management.
• Analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Experience advocating for customers at executive level.

✨ Nice to Have

• SaaS product experience.
• Background check industry experience.
• Customer success or support certification.

🎁 Benefits & Perks

• 🏖️ 32 paid time off days per year.
• 🏠 $500 Work From Home Stipend one-time.
• 📚 $1,000 Professional Development budget annually.
• 🚀 Equity and bonus opportunities.

📨 Hiring Process

AI tools support resume screening; final decisions involve human judgment.