💼 About This Role

You'll serve as a key connection between users and product teams, resolving issues and providing valuable feedback for continuous product improvement. This remote freelance role offers flexible hours and international collaboration.

🎯 What You'll Do

• Respond to customer inquiries via support platforms and communication channels
• Assist users with product features, troubleshooting, and technical issues
• Document and report product bugs for continuous improvement
• Create user guidance materials and tutorials for self-service support

📋 Requirements

• 1–3 years of experience in customer support or customer success
• Strong communication skills in English, both written and verbal
• Excellent problem-solving skills with a customer-first mindset
• Ability to work independently in a remote environment

✨ Nice to Have

• Experience in SaaS, mobile apps, e-commerce, or digital products
• Experience with digital support and communication tools

🎁 Benefits & Perks

• 🏖️ Flexible freelance part-time contract
• 🌍 Remote-first work environment
• 🚀 Innovative digital products used by millions
• ⏰ Flexible hours aligned with global time zones
• 🌐 International collaboration

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min