🛠 Tech Stack

💼 About This Role

You'll manage high-risk customer escalations for a renewable energy company using systems like Salesforce and Zuora. You'll protect the company from financial and reputational exposure while driving process improvements. Hybrid role in Chicago IL.

🎯 What You'll Do

• Own the escalations queue and delegate work
• Direct end-to-end resolution for complex issues
• Review and approve financial remedies and communications
• Serve as senior point for commercial account escalations
• Identify trends and share insights with leadership

📋 Requirements

• 3+ years customer support or related experience
• Contact center customer support experience
• Leadership experience managing direct reports
• Salesforce or similar CRM proficiency

✨ Nice to Have

• Utilities, renewable energy, or subscription billing experience
• Zuora or similar billing platform familiarity
• Process improvement initiative experience

🎁 Benefits & Perks

• 💰 Competitive compensation with 401k match
• 🏥 Health, dental, vision insurance day one
• 🏖️ Flexible PTO and holiday PTO
• 🚇 Commuter benefits
• 📱 Cell phone reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min