🛠 Tech Stack

💼 About This Role

You'll be the primary onsite technical authority for our London office, empowering a global hybrid workforce by troubleshooting complex issues and streamlining IT processes. You'll collaborate with teams worldwide to deliver reliable, scalable IT outcomes that drive Crunchyroll's continued growth. This role offers the chance to own local infrastructure while supporting global initiatives.

🎯 What You'll Do

• Manage UK office IT operations and triage user support requests
• Provision, configure, and image laptops and workstations
• Troubleshoot Windows/MacOS, mobile devices, and cloud apps
• Maintain office printers, network switches, and conference room equipment

📋 Requirements

• 5+ years in a similar IT support role
• Experience installing and troubleshooting Apple and Windows computers
• Admin experience with at least four of: Google Workspace, Okta, JAMF, InTune, Atlassian tools, Slack, SnipeIT, or Zoom
• Ability to travel internationally for office support

✨ Nice to Have

• Experience with enterprise SaaS administration
• Knowledge of automation and scripting tools
• Familiarity with global IT standards and compliance

🎁 Benefits & Perks

• 🏥 Private medical, dental, and vision insurance
• 📈 Employer 5% pension contribution
• 🏋️ Gym & wellness allowance
• 📺 Free Crunchyroll premium plus store discounts
• 👶 22 weeks paid parental leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min