🛠 Tech Stack

💼 About This Role

You'll lead end-to-end IT service delivery for a global online travel company, owning SLAs and driving measurable improvements in user experience and cost efficiency. You will coordinate cross-functional teams and manage incident, problem, and change processes. This role is Bangkok-based with relocation provided.

🎯 What You'll Do

• Own and improve IT support service delivery against SLAs and KPIs
• Lead operational governance with daily/weekly performance reviews
• Manage Incident, Problem, and Change processes for quick restoration
• Coordinate cross-functional teams to prioritize demand and remove blockers

📋 Requirements

• 5+ years in IT Service Delivery or IT Operations leadership
• ITIL/ITSM practices expertise (Incident, Problem, Change, SLA)
• Experience with Microsoft 365, Entra, Active Directory, GSuite
• Hands-on with ITSM tools like ServiceNow or Jira Service Management

✨ Nice to Have

• Vendor and budget management experience
• Experience in a large global organization

🎁 Benefits & Perks

• 🌍 Relocation provided to Bangkok, Thailand
• 🏢 Multicultural environment with 90+ nationalities
• 💻 Data & tech-driven culture with growth opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical/Behavioral Interview· 60 min
4. 4Offer· 15 min