💼 About This Role

You'll support the operational effectiveness of Wakam's UK claims activities by ensuring high-quality administration and smooth coordination with partners. You'll handle claims and complaints inboxes, prepare data and reports, and provide administrative support across the UK team.

🎯 What You'll Do

• Support operational administration of UK partners including MGAs and TPAs
• Manage claims and complaints inboxes and handle escalations
• Prepare data and reports for internal and external meetings
• Maintain ELTO database and manage office post and invoices

📋 Requirements

• Experience in UK claims processes and procedures
• Experience within an insurance company or TPA
• Demonstrated experience in claims administration
• Good command of standard computer tools

✨ Nice to Have

• Exposure to AI-enabled tools
• Understanding of insurance regulation and compliance standards

🎁 Benefits & Perks

• 🏖️ Hybrid working with 2-3 days in London office
• 📈 Growth in a company that values ownership and learning
• 🤝 Collaborative environment with internal teams and external partners
• 🌟 Exposure to claims operations and insurance governance

📨 Hiring Process

Interview with Talent Acquisition Expert, Technical and Team Fit Interview, Manager interview with Chief Claims Officer UK, HR Interview in London office.