💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital, ensuring warmth and professionalism before, during, and after visits. You'll oversee all customer communications and deliver personalized, memorable interactions. This role offers growth opportunities in a supportive environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee customer communications and route urgent medical calls
• Deliver personalized, memorable experiences and find creative ways to say yes
• Process payments accurately while protecting personal and financial information

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Strong communication skills
• Ability to multitask and thrive in fast-paced environment

✨ Nice to Have

• Experience in veterinary or healthcare settings
• Familiarity with veterinary practice management software

🎁 Benefits & Perks

• 💰 Competitive compensation $20-30/hr
• 🕒 Flexible work schedules
• 👕 Comfy scrubs and VEG swag
• 🍕 Food in the fridge
• 🤝 Employee referral program

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3On-site interview· 1 hour