Tech Stack

Description

As a Technical Account Manager for Okta's Workforce Identity Cloud and Customer Identity Solution, you will serve as a trusted technical advisor and advocate for strategic Federal customers. You'll collaborate with cross-functional teams to drive technical adoption, optimize solution performance, and deliver exceptional customer experiences, focusing on government compliance standards like FedRAMP.

Requirements

• 2+ years experience with Public Sector (Federal) customers in a SaaS organization
• 2+ years as a Technical Account Manager or comparable role (e.g., Technical Consultant, Solution Architect)
• 2+ years in identity and access management (SSO, MFA, lifecycle management)
• 4+ years in IT, cloud platforms, or software industry
• Solid understanding of identity federation protocols (SAML, OAuth, OpenID Connect) and enterprise integrations

Responsibilities

• Build deep relationships with strategic customers as their go-to technical advisor
• Provide expert guidance on implementing and optimizing Workforce Identity and Customer Identity solutions
• Collaborate with customers to design identity strategies aligned with business objectives
• Drive adoption, satisfaction, and retention by recommending best practices and product features
• Resolve technical challenges by coordinating with internal teams