12h ago

Customer Service Delivery Advocate

Rocklin, CA

$45.8k-$49.9k / year

full-timemidretail

๐Ÿ’ผ About This Role

You'll deliver vehicles directly to customers using custom car haulers and provide exceptional service. As part of Carvana's fast-growing team, you'll drive customer happiness and receive performance-based pay increases every 90 days. This role combines physical activity with customer interaction in a dynamic, outdoor environment.

๐ŸŽฏ What You'll Do

  • Deliver vehicles to customers using custom car haulers
  • Load and unload vehicles onto the hauler
  • Complete customer paperwork and update tracking system
  • Inspect car-hauler to ensure safe operation

๐Ÿ“‹ Requirements

  • 2+ years of customer-facing experience
  • Valid driver's license with clean driving record
  • Ability to lift 50 lbs and perform physical tasks
  • Obtain notary certification within 90 days

โœจ Nice to Have

  • Experience with vehicle delivery or logistics
  • Notary certification (or ability to obtain)

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ 100% Company Paid Healthcare Premiums plus dental and vision
  • ๐Ÿ’ฐ Performance-based pay with $0.50 increase every 90 days
  • ๐Ÿง˜ Generous PTO (13 days first year, increasing to 20 days)
  • ๐ŸŽ“ Tuition reimbursement or student loan repayment
  • ๐Ÿ“ˆ Carvana shares and employee stock purchase plan

๐Ÿ“จ Hiring Process

Estimated timeline: 1-2 weeks ยท AI estimate

  1. 1Phone Screenยท 15-30 min
  2. 2In-Person Interviewยท 1 hour
  3. 3Offer

๐Ÿšฉ Heads Up

  • Rotating days off including weekends with 7-day availability requirement
  • Physically demanding role (lifting 50 lbs, standing 8+ hours) without remote flexibility
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