12h ago
Customer Service Delivery Advocate
Rocklin, CA
$45.8k-$49.9k / year
full-timemidretail
๐ผ About This Role
You'll deliver vehicles directly to customers using custom car haulers and provide exceptional service. As part of Carvana's fast-growing team, you'll drive customer happiness and receive performance-based pay increases every 90 days. This role combines physical activity with customer interaction in a dynamic, outdoor environment.
๐ฏ What You'll Do
- Deliver vehicles to customers using custom car haulers
- Load and unload vehicles onto the hauler
- Complete customer paperwork and update tracking system
- Inspect car-hauler to ensure safe operation
๐ Requirements
- 2+ years of customer-facing experience
- Valid driver's license with clean driving record
- Ability to lift 50 lbs and perform physical tasks
- Obtain notary certification within 90 days
โจ Nice to Have
- Experience with vehicle delivery or logistics
- Notary certification (or ability to obtain)
๐ Benefits & Perks
- ๐ฅ 100% Company Paid Healthcare Premiums plus dental and vision
- ๐ฐ Performance-based pay with $0.50 increase every 90 days
- ๐ง Generous PTO (13 days first year, increasing to 20 days)
- ๐ Tuition reimbursement or student loan repayment
- ๐ Carvana shares and employee stock purchase plan
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Phone Screenยท 15-30 min
- 2In-Person Interviewยท 1 hour
- 3Offer
๐ฉ Heads Up
- Rotating days off including weekends with 7-day availability requirement
- Physically demanding role (lifting 50 lbs, standing 8+ hours) without remote flexibility
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