🛠 Tech Stack

💼 About This Role

You'll provide technical support to customers of Ajax Systems, a leading manufacturer of wireless security systems. You'll investigate and resolve client issues, ensuring swift resolution and exceptional service. This role offers the chance to work in a multinational, multicultural environment.

🎯 What You'll Do

• Respond to customer inquiries via phone, email, and live chat
• Investigate and troubleshoot client product issues
• Escalate complex problems to appropriate teams
• Document interactions in CRM system

📋 Requirements

• German proficiency intermediate or higher
• English proficiency intermediate or higher
• Knowledge of physics and electrical engineering basics
• Experience in customer communication

✨ Nice to Have

• Familiarity with CRM systems (Jira, Confluence)
• Degree in tech/engineering

🎁 Benefits & Perks

• 🏥 Medical insurance
• 🏠 Ajax security system kit for beta-testing
• 🌍 Multinational multicultural work environment
• 🕒 Full-time schedule

🚩 Heads Up

• Education requirement not stated clearly
• Vague salary no mention