💼 About This Role

You'll lead a team managing VIP customer success strategies for a top SaaS platform. You'll drive NDR, retention, and upsell through cross-functional collaboration. This role offers leadership growth in a fast-paced startup.

🎯 What You'll Do

• Design customer success strategies based on business pain points.
• Build long-term relationships through regular business reviews and VOC collection.
• Monitor churn, reduction, and usage metrics to drive improvements.
• Collaborate with product team to resolve issues and propose enhancements.

📋 Requirements

• 4+ years in customer success, account management, or related field.
• 2+ years of team leadership experience.
• Experience in SaaS or B2B customer management.
• Ability to derive strategies from usage metrics (adoption, retention, upsell).

✨ Nice to Have

• Customer-centric mindset with a passion for delivering value.
• Experience building long-term business relationships.
• Strong cross-functional collaboration skills.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work arrangement in Seoul.
• 📈 Leadership growth in a rapidly scaling SaaS company.
• 🤝 Cross-team collaboration with product, sales, and marketing.
• 💡 Impact on product through customer insights.
• 🚀 Career development in a fast-paced environment.

📨 Hiring Process

Application review > 1st interview (culture fit & leadership) > 2nd interview (team adaptation) > Reference check > Final offer, with possible additional interviews.

🚩 Heads Up

• Listing mentions both Customer Success Manager and Team Lead roles, which may be mixed responsibilities.