🛠 Tech Stack

💼 About This Role

You'll manage early-stage delinquent accounts for a financial services company, contacting clients to negotiate repayment plans. Your work directly impacts client retention and reducing financial risk.

🎯 What You'll Do

• Review and analyze delinquent accounts to determine resolution strategies.
• Contact clients via phone and email to discuss repayment solutions.
• Negotiate repayment plans with clients in a professional manner.
• Document all interactions and agreements accurately in company system.

📋 Requirements

• Minimum 2 years experience in consumer collections.
• High school diploma or equivalent.
• Strong understanding of financial products and regulations.
• Proficiency in Microsoft Office Suite and CRM software.

✨ Nice to Have

• Associate’s or Bachelor’s degree in related field.
• Experience with skip tracing tools and techniques.

🎁 Benefits & Perks

• 🏥 Health, dental, and vision with considerable employer contributions.
• 🏖️ Generous PTO and paid holidays.
• 👶 Paid parental leave.
• 💰 401(k) matching program.