1h ago

Fractional COO / Vice President of Operations

Remote
full-timesenior Remotehealthcare

Tech Stack

Description

You will own and rebuild the operational infrastructure of a fast-growing virtual neurology practice, overseeing patient-facing, clinical, and B2B operations. Your work will directly enable faster patient access and scalable growth, freeing the CEO to focus on business development.

Requirements

  • Proven experience in operations leadership, ideally in healthcare or high-growth startup
  • Ability to assess and redesign complex operational processes quickly
  • Experience standing up contact centers and managing patient communication workflows
  • Familiarity with clinical operations, scheduling, and provider credentialing
  • Strong analytical skills to establish KPIs and operating cadence

Responsibilities

  • Stand up a centralized patient contact center with national 1-800 number and SLAs
  • Implement triage workflows and response standards for patient messaging
  • Audit and restructure clinical scheduling templates to maximize utilization
  • Assess and compress licensing/credentialing pipelines
  • Evaluate CRM (Kustomer) for efficiency improvements or migration planning
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