1h ago
Fractional COO / Vice President of Operations
Remote
full-timesenior Remotehealthcare
Tech Stack
Description
You will own and rebuild the operational infrastructure of a fast-growing virtual neurology practice, overseeing patient-facing, clinical, and B2B operations. Your work will directly enable faster patient access and scalable growth, freeing the CEO to focus on business development.
Requirements
- Proven experience in operations leadership, ideally in healthcare or high-growth startup
- Ability to assess and redesign complex operational processes quickly
- Experience standing up contact centers and managing patient communication workflows
- Familiarity with clinical operations, scheduling, and provider credentialing
- Strong analytical skills to establish KPIs and operating cadence
Responsibilities
- Stand up a centralized patient contact center with national 1-800 number and SLAs
- Implement triage workflows and response standards for patient messaging
- Audit and restructure clinical scheduling templates to maximize utilization
- Assess and compress licensing/credentialing pipelines
- Evaluate CRM (Kustomer) for efficiency improvements or migration planning
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