Tech Stack

Description

You will welcome clients and families into our virtual behavioral health program, provide care coordination and customer service, and act as a liaison between clients and internal teams to ensure an unparalleled treatment experience.

Requirements

• High school diploma or equivalent
• 2+ years customer/patient success or support role experience
• 1-2 years Salesforce or equivalent CRM experience
• 1-2 years contact center technology experience
• Knowledge of HIPAA policies and procedures

Responsibilities

• Answer inbound calls, emails, and texts, resolving patient/family concerns
• Act as liaison between patients and internal teams (Admissions, Billing, etc.)
• Identify gaps in treatment attendance and proactively resolve issues
• Communicate aftercare resources and schedule follow-up appointments
• Complete documentation accurately and meet KPIs (call answer rates, satisfaction scores)