💼 About This Role

You'll manage long-term strategic relationships with Datadog customers, driving adoption and identifying growth opportunities. You'll be an advocate for customers and ensure a positive experience for a high volume of accounts. This role follows a well-defined methodology to identify unique customer needs and convey product value.

🎯 What You'll Do

• Identify target opportunities and manage full sales cycle.
• Manage customer requests including technical escalations and billing.
• Monitor usage trends to uncover renewal risks and drive adoption.
• Collaborate cross-functionally with support, product, finance, and legal.

📋 Requirements

• 0-2 years experience in a customer-facing role.
• Independent negotiation of contract terms and pricing objections.
• Strong written and verbal communication skills.
• Desire to grow a career in Customer Success.

✨ Nice to Have

• Experience with SaaS or technology industry.
• Familiarity with MEDDIC or Command of the Message.
• Passion for building long-term relationships.

🎁 Benefits & Perks

• 🏖️ New hire stock equity (RSU) and employee stock purchase plan (ESPP).
• 📚 Best-in-breed onboarding and sales training.
• 🤝 Intra-departmental mentor and buddy program.
• 📈 Continuous professional development and career pathing.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 60 min