Tech Stack

Description

You will provide high-quality product support to Dutch-speaking Klaviyo customers via email and live chat, developing in-depth platform knowledge and resolving both technical and non-technical issues. Your work directly helps EMEA businesses scale using Klaviyo.

Requirements

• Fluent English and Dutch language skills (written and spoken)
• Ability to work weekends (Tue-Sat or Sun-Thu)
• 1+ years customer-facing experience troubleshooting software/SaaS issues
• Excellent communication skills, able to explain technical concepts simply
• Comfortable in high-volume, fast-paced environment meeting KPIs

Responsibilities

• Develop in-depth knowledge of the Klaviyo platform
• Provide high-quality product support via email and live chat
• Diagnose software issues and resolve customer complaints
• Document troubleshooting and problem resolution steps
• Transform workflows by putting AI at the center