Description

As a Sr. Business Analyst, you'll manage forecasting, staffing models, and scheduling for Starlink's customer support teams. You'll use data to drive decisions, design dashboards, and provide insights into support demand and operational efficiency.

Requirements

• Experience in workforce management, forecasting, or staffing analysis
• Strong analytical and statistical skills
• Ability to design dashboards and provide data-driven insights
• Knowledge of customer support operations
• Experience with workforce planning tools and software

Responsibilities

• Develop staffing models translating variable demand into flexible staffing plans
• Partner with engineering to build workforce planning tools for customer support software
• Develop forecast, staffing models, and queuing strategies for service levels
• Partner with cross-functional teams to forecast short and long-term customer demand
• Oversee creation of dashboards tracking KPIs like productivity, response times, and staffing levels