🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for incident resolution and drive process improvement for Axonius's global customer base. Your core impact is ensuring high-quality technical support through meticulous troubleshooting and proactive knowledge sharing.

🎯 What You'll Do

• Manage full lifecycle of technical support tickets with follow-ups and documentation
• Author and maintain knowledge-base articles and troubleshooting guides
• Analyze ticket patterns and provide feedback on process improvements

📋 Requirements

• 3+ years of Technical Support experience in software or technology
• Troubleshooting networking fundamentals including TCP/IP, routing, and firewall rules
• Experience with RESTful APIs and Linux Shell environments
• Ability to translate complex concepts into written B2B documentation

✨ Nice to Have

• Proficiency in Python
• Experience with TLS/SSL certificates and SAML authentication
• Hands-on experience with MongoDB and Docker

🎁 Benefits & Perks

• 📈 Annual bonus included in compensation
• 📦 Stock options
• 🏥 Attractive benefits package

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screening· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min
4. 4Offer· 1 week