🛠 Tech Stack

💼 About This Role

You'll act as the strategic partner to the Global Chief Customer Officer at Navan, driving customer lifecycle initiatives that impact over 85% of revenue. You'll lead high-stakes projects and executive-level communications to scale customer operations.

🎯 What You'll Do

• Serve as right hand to the CCO, prioritizing revenue-impacting opportunities
• Lead cross-functional initiatives for customer expansion and retention
• Synthesize dashboards and KPIs to provide actionable recommendations
• Own operating rhythm: staff meetings, QBRs, and project tracking

📋 Requirements

• 5+ years in Management Consulting, Investment Banking, or high-growth tech
• Proven partnership with C-suite/CXO leaders
• Analytical skills with SaaS tools like Salesforce, ThoughtSpot
• Track record of thriving in ambiguous environments

✨ Nice to Have

• Experience with AI tools to amplify output
• Strong project management and organizational alignment skills

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study Presentation· 60 min
4. 4Executive Interview· 45 min