💼 About This Role

You'll provide technical and application support to accountants and accounting practices across Australia and New Zealand via phone and email. Your core impact is delivering excellent client service and problem-solving. This hybrid role offers training and mentoring to help you grow.

🎯 What You'll Do

• Provide technical and application support to customers across Australia and New Zealand.
• Troubleshoot and resolve customer issues via phone and email.
• Collaborate with Product Specialists, Development, and Support teams.
• Meet or exceed performance objectives (KPIs).

📋 Requirements

• Experience with SaaS products or supporting software in IT.
• Proven record of troubleshooting applications and workflows.
• Strong problem-solving and communication skills.
• Collaborative mindset and ability to work in a team environment.

✨ Nice to Have

• Experience with accounting products.
• Knowledge of tax products.
• Experience building rapport via voice, chat, or email.

🎁 Benefits & Perks

• 💻 Hybrid work arrangement
• 📚 Training and mentoring provided
• 🏢 Supportive team environment
• 🌏 Impact on businesses in AUS/NZ

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min