15h ago
Senior Customer Success Manager
London, United Kingdom
โจ $120k-$160k / yearest.
full-timesenior Remotesoftware
๐ผ About This Role
You'll own the relationship and success of strategic customers like Hugo Boss and Ann Taylor, serving as a trusted advisor. You'll drive digital marketing strategies using a cutting-edge AI platform, ensuring clients maximize value. This role offers the chance to mentor junior team members and impact top brands.
๐ฏ What You'll Do
- Own client relationships and success from onboarding to retention
- Develop trusted advisor relationships with key stakeholders
- Generate tailored campaign ideas for unique client needs
- Collaborate with cross-functional teams internally
- Mentor client strategists and develop marketing vision
๐ Requirements
- 5+ years in client service or digital marketing
- Experience working with Fortune 500 companies
- Proven success in fast-paced environments
- Strong project management and organizational skills
โจ Nice to Have
- Ability to quickly learn technical concepts
- Proactive and energetic attitude
- Experience mentoring junior team members
๐ Benefits & Perks
- ๐๏ธ Unlimited PTO
- ๐ Fast-paced startup environment
- ๐ Remote work flexibility
- ๐ก Opportunity to impact top brands
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Technical Assessmentยท 60 min
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