15h ago

Senior Customer Success Manager

London, United Kingdom

โœจ $120k-$160k / yearest.

full-timesenior Remotesoftware

๐Ÿ’ผ About This Role

You'll own the relationship and success of strategic customers like Hugo Boss and Ann Taylor, serving as a trusted advisor. You'll drive digital marketing strategies using a cutting-edge AI platform, ensuring clients maximize value. This role offers the chance to mentor junior team members and impact top brands.

๐ŸŽฏ What You'll Do

  • Own client relationships and success from onboarding to retention
  • Develop trusted advisor relationships with key stakeholders
  • Generate tailored campaign ideas for unique client needs
  • Collaborate with cross-functional teams internally
  • Mentor client strategists and develop marketing vision

๐Ÿ“‹ Requirements

  • 5+ years in client service or digital marketing
  • Experience working with Fortune 500 companies
  • Proven success in fast-paced environments
  • Strong project management and organizational skills

โœจ Nice to Have

  • Ability to quickly learn technical concepts
  • Proactive and energetic attitude
  • Experience mentoring junior team members

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Unlimited PTO
  • ๐Ÿš€ Fast-paced startup environment
  • ๐ŸŒ Remote work flexibility
  • ๐Ÿ’ก Opportunity to impact top brands

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Technical Assessmentยท 60 min
0 0 0