Tech Stack

Description

You will provide onsite support to CRM users, troubleshoot issues, identify patterns, and collaborate with development teams to improve system reliability and efficiency.

Requirements

• Minimum 6 months of operations experience (or 3 months for those with prior IT support)
• Technical and analytical profile
• Excellent interpersonal skills
• Clear and effective verbal and written communication
• Completed high school; bachelor's degree preferred

Responsibilities

• Provide direct, in-person support to agents for CRM issues
• Identify and communicate recurring problems to development teams
• Act as first responder for critical CRM incidents
• Perform preliminary analysis of reported incidents to filter and classify
• Promote quality culture and proper ticket creation among agents