Tech Stack

Description

You will own end-to-end execution for operational workstreams, continuously improving processes to reduce cycle time and costs while maintaining quality. You'll use data tools and AI to optimize workflows, support invoicing and vendor partnerships, and create documentation to enable scalable operations.

Requirements

• 2+ years experience in operations or similar execution-focused role in tech-enabled environment
• Demonstrated history of improving a process using data
• Strong proficiency in Google Sheets or Excel (pivot tables, lookups, filters)
• Experience with Atlassian (Jira/Confluence) and Salesforce or similar CRM
• Hands-on experience using AI tools in day-to-day work

Responsibilities

• Own end-to-end execution for a portfolio of medium-sized operational workstreams
• Map, document, and continuously improve processes to reduce cycle time, error rates, and cost
• Build and maintain trackers and dashboards in Google Sheets to monitor metrics
• Use tools like Jira, Confluence, Salesforce to manage work intake and status updates
• Apply AI tools to draft SOPs, summarize cases, generate analyses, and automate tasks
• Support invoice processing, reconciliations, spend tracking, and vendor issue resolution
• Compile and communicate quantitative and qualitative metrics for your programs