🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for B2B pharmacy clients, guiding them from onboarding to long-term partnership. You will ensure smooth order management and proactive problem resolution. This role offers the chance to shape innovative telemedicine solutions in a growing startup.

🎯 What You'll Do

• Provide end-to-end B2B customer support for pharmacy partners.
• Manage order processing, tracking, and delivery status.
• Resolve issues like delays, complaints, and complex inquiries.
• Collaborate with logistics, sales, and compliance teams.

📋 Requirements

• Several years of B2B customer service experience.
• Native or fluent German and fluent English.
• Proficiency with ticketing systems like Zendesk.
• Experience in regulated healthcare environment preferred.

✨ Nice to Have

• Experience in pharma or medical industry.
• Knowledge of telemedicine or cannabis-based treatments.

🎁 Benefits & Perks

• 🏠 Remote-First culture with flexible work.
• 🌱 Mission-driven international team.
• 🚀 Growth opportunities in a fast-growing startup.
• 💡 Autonomy and impact from day one.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Cultural Fit Interview· 30 min