🛠 Tech Stack

💼 About This Role

You'll serve as the essential link between the Patient Support Team and prescription delivery, translating complex hurdles into clear updates. You'll resolve barriers to affordable, timely medication and drive long-term adherence. This role offers a self-starting, results-oriented environment with a focus on root cause problem-solving.

🎯 What You'll Do

• Research order history to recommend best resolutions
• Ensure Service Level Agreements (SLAs) are met
• Contact stakeholders to resolve cross-functional issues
• Navigate multiple software systems and vendor portals

📋 Requirements

• Licensed Pharmacy Technician in your state
• Minimum 3 years pharmacy technician experience
• Familiarity with Zendesk and Phil Dashboard

✨ Nice to Have

• Prior authorization experience
• Internal candidates with 3+ months tenure
• High QA scores and attendance record

🎁 Benefits & Perks

• 💰 Hourly pay $22-$26 per hour
• 📅 Monday-Friday schedule
• 🏖️ Overtime/Holiday pay available

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min

🚩 Heads Up

• 3-month contract with no guarantee of extension
• Overtime and holiday work may be required