🛠 Tech Stack

💼 About This Role

You'll lead customer support and deployments & hardware operations teams at ChargeLab, the Android of EV charging. Your core impact is ensuring a reliable, high-quality post-sale experience for drivers and site hosts. This role reports to the VP of Product & Operations.

🎯 What You'll Do

• Lead customer operations teams across support and deployments.
• Own network health and hardware reliability metrics.
• Drive process improvements using AI and tooling.
• Partner with Sales, Product, and Engineering for customer success.

📋 Requirements

• 6+ years leading technical support, solutions engineering, or support operations teams.
• Experience supporting both software and hardware products.
• Strong customer-facing experience including escalations and enterprise clients.
• Solid understanding of SaaS platforms, APIs, integrations, and networking fundamentals.

✨ Nice to Have

• Experience supporting physical deployments or field operations.
• Hardware systems and troubleshooting workflow knowledge.
• Familiarity with AI tools for process improvement.

🎁 Benefits & Perks

• 🏖️ Competitive base salary with equity.
• 🏥 Comprehensive health, dental, and vision insurance.
• 🏢 Onsite role in Etobicoke with collaboration opportunities.
• 📈 Growth and coaching in a fast-scaling EV tech company.